State of Mind

Certainly! Depending on the model, they have a water resistance of 5 to 10 ATM. However, we recommend avoiding prolonged immersion of your watch in water to maintain its longevity.

Yes, you can! We provide a convenient resize tool with every purchase, allowing you to adjust the band size at home. If you're not comfortable doing it yourself, any professional watchmaker or jeweler can assist you within minutes.

Each MONELL watch comes with an international warranty of 2 years. This warranty covers any manufacturing defects.

Maintaining your watch is simple! Clean the case and strap regularly with a soft, lint-free cloth to preserve its shine. Avoid exposure to extreme temperatures, strong magnetic fields, or chemicals.

For customers in the Benelux, your order is typically delivered within 1-3 days. Outside the Benelux, the expected shipping time is between 3-5 days.

Please note that these shipping times are approximate and may vary depending on local courier services and any unforeseen circumstances. Rest assured, we're dedicated to delivering your watch efficiently and securely.

We offer convenient Track & Trace options to keep you in the loop about the journey of your purchase. After your order is shipped, we'll provide you with a tracking number, allowing you to monitor the status and location of your package in real-time.

Stay informed every step of the way as your exquisite timepiece makes its way to your doorstep. It's our commitment to transparency and ensuring your shopping experience is as smooth as possible.

Your satisfaction is our priority, and we're here to assist you. Reach out to our dedicated support team through our Chat or Email channels. We're committed to providing prompt assistance, and our goal is to respond to your inquiries within 24 hours.

Whether you have questions, need assistance with your order, or seek guidance, our support team is ready to help. Your peace of mind is important to us.

We offer a 30-day return policy. If you're not completely satisfied with your purchase, you can choose to return the item for a refund or exchange it for another watch. See our return policy for more information about returns.

If you prefer a different MONELL watch, we offer hassle-free exchanges. Simply reach out to our customer support team within 30 days after you received the watch to initiate the exchange process. We'll guide you through the steps to ensure you get the watch you desire.

We aim to process refunds promptly. Once we receive your returned item, it typically takes 14 business days to inspect and process the return. You will receive an email confirmation once the refund is approved and processed. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.