• Locate the pinholes on the links of the
  watchband, indicated by arrows on the inside of the links.
• Use the adjustment tool to push the pins out in the direction of the arrows. Be patient and apply gentle pressure.
• Note: The first tip end of the pin that comes out is slightly thicker, resembling a harpoon system. Ensure it points out when removing the pin.
• Remove the desired number of links to achieve the right fit.
• Reconnect the band by aligning the holes and pushing the pins back in the same direction they came out. Again, ensure the thicker end points out.
• For any inquiries, please contact our costomer service!

• The battery life of each of our watches is approximately two years.
• If necessary, have the battery replaced by a jeweler.

Certainly! Depending on the model, they have a water resistance of 5 to 10 ATM. However, we recommend avoiding prolonged immersion of your watch in the water to maintain its longevity.

Yes, that's possible. With every purchase, we provide convenient watch tools that allow you to shorten your strap at home.

Of course, you can always visit your local jeweler for assistance as well.

Each MONELL watch comes with an international warranty of 2 years. This warranty covers any manufacturing defects.

Maintaining your watch is simple! Clean the case and strap regularly with a soft, lint-free cloth to preserve its shine. Avoid exposure to extreme temperatures, strong magnetic fields, or chemicals.

For customers in the Benelux, your order is typically delivered within 1-3 days. Outside the Benelux, the expected shipping time is between 3-5 days.

Please note that these shipping times are approximate and may vary depending on local courier services and any unforeseen circumstances. Rest assured, we're dedicated to delivering your watch efficiently and securely.

Once you have placed an order, we will promptly dispatch your package. You will receive a track & trace code so that you can monitor the status and location of the package in real-time.

We ship to Austria, Belgium, Denmark, France, Germany, Italy, Luxembourg, Netherlands, Poland, Portugal, Spain and Sweden.

We offer a 30-day return policy. If you're not completely satisfied with your
purchase, you can choose to return the item for a refund. Alternatively, you
can opt to exchange it for another watch. Please refer to this page for more information about returns.

We aim to process refunds promptly. Once we receive your returned item, it typically takes 14 business days to inspect and process the return. You will receive an email confirmation once the refund is approved and processed. Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.